Deposit & Cancellation T&C's

From 1 December; we’ll be introducing a deposit policy for all bookings. This change has been made to help reduce last-minute cancellations, which have a direct impact on our team and the time we reserve especially for you.

Here’s how it will work:

A payment link will be sent 7 days prior to your appointment requiring a 25% deposit. This payment link will need to be paid within 48 hours (5 days prior to your appointment) to secure your booking.

If your appointment is booked less than 5 days in advance a payment link will be sent to you and requires you to pay the deposit immediately to secure your booking.

If you need to reschedule, simply give us at least 48 hours notice, and we will happily move your booking or refund your deposit in line with our cancellation policy.

If you cancel or reschedule your appointment(s) with less than 48 hours your deposit will be lost.

Appointments booked online and via the app will require a 25% deposit to complete your booking.

We understand that unexpected circumstances can happen, and our goal isn’t to make things harder — it’s to ensure our team’s time is respected and that every client can get the appointment they need.

Thank you so much for your understanding and continued loyalty.

Terms & CONDITIONS

To provide the best service to all our clients, our cancellation policy is as follows:

1 Booking Deposit:

A 25% deposit is required at the time of booking your service to secure your appointment(s). The pre-paid amount will be applied towards the cost of your service.

2 Cancellation notice:

We require a minimum of 48 hours’ notice to cancel or reschedule an appointment. This allows us the opportunity to accommodate other clients.

3 Late Cancellations:

If you cancel or reschedule your appointment(s) with less than 48 hours your deposit will be lost.

4 No-Show Policy:

If you do not attend your appointment your deposit will be lost. Repeated no-shows will result in the requirement of full pre-payment in advance for future appointment bookings.

5 Refunds:

If you cancel your appointment with at least 48 hours’ notice, your deposit will be refunded or can be applied to a future appointment.

6 Rescheduling:

Rescheduling with at least 48 hours’ notice will allow your deposit to be transferred to the new appointment time.

7 Running Late:

We allow a 10-minute grace period for all bookings. If you are late for your appointment, your stylist/colour technician may only do as much of the scheduled service in the time remaining, but you will be charged in full for the service you had booked.

8 Multiple Bookings:

If you have multiple bookings and cancel one part on the day of the appointment, you will still be charged for the cancelled part of the booking.